Repair Time Line
(via booking only, walk-ins are done on a best efforts basis)
We strive to deliver four key fundamentals:
1. The use of the highest quality original parts
2. Transparent pricing & part quality information
3. Quality workmanship
4. An express service
We are NOT a low cost or shoe box repair company. Investing significant amounts of time & money into quality control, communication and research gives us confidence that we are offering the best possible service.
Lithium in batteries, chemicals used in LCD’s and metals used on motherboards cause significant enviornemental damage, which makes “e-Waste” a major issue worldwide.
Like all Kiwi’s, we love our country so we pay for all discarded parts to be collected and recycled via a local E-Waste company to be sent overseas so the metals can be recycled and harsh chemicals disposed of in an environmentally friendly way.We also offer a free service to anyone who wants to dispose of their phone, laptop or tablet so its does not end up in NZ’s landfill and contaminate our environment.Be smart with E-Waste, if we are not local Google your nearest E-Waste disposal centre.
All repairs are backed by a 4 month warranty. Generally any issue is fixed on the spot.
Most repairs are done in 1 hour, however we do recommend booking an appointment to ensure we have the part in stock, are not backlogged and the repair can be completed in that time frame.
The quality of parts in the mobile phone industry is a minefield. We procure only new original parts**
Although more expensive, original parts have a better build quality, use original Gorilla Glass (on screens) & last about 3-4 times as long as a copy or aftermarket part.
In contrast high warranty rates, faulty parts & quality issues relating to copy / aftermarket parts is not worth the trouble so it’s in our best interest to procure only the best.
**The only exception to this is iPhone screens where we offer original and a discounted refurbished quality. Read More Here